Refund Policy

1. Subscription Cancellation

You may cancel your VOLock SG Pro Plan subscription at any time. When you cancel, your subscription will remain active until the end of your current paid billing period (whether monthly or annual).

After your subscription period ends, your account will be downgraded, and you will not be charged for subsequent billing cycles.

2. 14-Day Money-Back Guarantee

We want you to be completely satisfied with VOLock SG. If you are a new customer and are not fully satisfied with our service, you are eligible for a full refund within 14 days of your initial purchase or subscription payment.

Please note that this 14-day money-back guarantee applies to your first billing cycle (first month or first year).

3. How to Request a Refund

To request a refund under our 14-day guarantee, please contact our support team at:

Email: support@volocksg.com

In your refund request email, please provide:

• Your account registered email address.
• Your order ID or Paddle transaction receipt number.
• A brief description of your feedback (optional, to help us improve our platform).

All order processing, payment handling, and refunds are conducted by our online reseller Paddle.com (Merchant of Record). Once approved, refunds will be credited back to your original payment method within 5–10 business days.

4. Contact & Buyer Support

If you have any questions or require assistance regarding your billing, invoices, or refund status, you can contact us at support@volocksg.com or reach out directly to Paddle Buyer Support.